Global Helpdesk Operations Specialist

4 days ago


Delhi, Delhi, India Mizuho Full time

Mizuho Global Services Pvt Ltd is a subsidiary of Mizuho Bank, one of Japan's largest banks. Established in 2020 as part of Mizuho's long-term strategy, MGS provides captive global processing services for banking and IT operations.

The company values ethical practices and diversity in its talent pool. With three key pillars - Mutual Respect, Discipline, and Transparency - MGS aims to set the baseline for all processes and operations.

Working at MGS offers immense exposure and learning opportunities, along with excellent career growth prospects. You will be part of a team of highly passionate leaders and mentors, allowing you to build things from scratch.

Company Overview

Mizuho Global Services Pvt Ltd is a leading provider of global processing services, offering a unique opportunity to work with a multinational organization.

Salary Information

We offer an estimated salary of ₹5,00,000 - ₹8,00,000 per annum, depending on experience and qualifications.

Job Description & Key Responsibilities

  • Revision of user manuals based on IT section instructions
  • Providing technical support for G base software (main frame) and Pega System
  • Assisting end-users with software and hardware issues
  • Troubleshooting and resolving technical problems
  • Ensuring system efficiency
  • Documenting and tracking support tickets

Required Skills and Qualifications

  • Excellent communication and presentation skills with international accent
  • Prior experience working on domestic and international projects
  • Knowledge of MS Office applications (Word, Excel, Access, etc.)
  • Past experience handling international client calls, emails, or chat

Benefits

  • Wide range of possibilities to gain both technical and soft skills, as well as professional certifications
  • Working on many domestic and international projects

Others

  • Qualification: Graduate in Computer Science & Master's in Application Tools
  • Experience: 2-8 years of relevant experience in helpdesk operations with good exposure in banking application tools or Master's in Application Tools with international clients

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