Program Manager

7 days ago

Hyderabad Secunderabad Telangana Delhi, India beBeeBusiness Full time ₹ 8,00,000 - ₹ 12,00,000

The Global Partner Experience Team is responsible for managing the adoption of programs, processes and systems worldwide. Within their program element, the Business Operations team handles implementation, business process definition, process execution, reporting capabilities and data quality to support overall program strategy.

Key Responsibilities:

  • Daily interaction with stakeholders to provide email, chat and zoom call support to Sales & Business Development groups.
  • Partner interaction through ticket resolutions.
  • Achieving daily/monthly deliverables.
  • Ensuring SLAs are met with end-to-end ownership of assigned processes.
  • Understanding interdependencies of processes and systems.
  • Delivering presentations to stakeholders.
  • Analysis of program elements and reporting to identify trends, issues and areas of ongoing improvement.

Experience Requirements:

  • Candidates must have at least 2-4 years of experience in a partner/customer service environment.

Job Requirements/Competencies:

  • University degree.
  • Minimum of 2-4 years experience in a relevant role.
  • Preferred previous experience working in sales/sales support, contract administration, finance/accounting or related roles.
  • Highly proficient in MS Office/Excel.
  • Excellent numeracy and keen attention to detail.
  • Strong analytical skills.
  • Good communication skills, both written and verbal.
  • Ability to work independently with minimal oversight while exercising excellent judgment.
  • Self-directed, strategic thinker with ability to lead and coordinate with cross-functional teams.
  • Problem solving and troubleshooting skills to resolve systemic operational issues.
  • Enthusiasm, energy and ability to engage with stakeholders.
  • Ability to work in a multi-cultural environment.
  • Be able to articulate and advocate program elements.
  • Have an excellent attitude to work and win as a team player.
  • Possess strong commitment to team environment dynamics with ability to contribute expertise and follow leadership directives at appropriate times.

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