Gainsight Consultant – Technical Operations

2 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 80,00,000 - ₹ 1,24,00,000
Job Description

As a seasoned professional, you will serve as the technical and functional expert on Gainsight, playing a pivotal role in supporting Zywave's customer success strategy. This position demands expertise in designing, implementing, and optimizing Gainsight solutions for internal and client-facing use cases.

The ideal candidate will possess a unique blend of technical configuration, integration, and business alignment skills. You will be responsible for understanding client success processes, translating them into Gainsight capabilities, and ensuring seamless adoption.

This is a stakeholder-facing role that requires collaboration across teams. The selected candidate will act as the subject matter expert (SME) on Gainsight for Zywave's India team.

Key Responsibilities:
  • Configure, customize, and administer Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems.
  • Partner with teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.
Qualifications & Skills

The successful candidate will have a strong background in Gainsight Administration, Configuration, and Integration. They should possess experience with Salesforce integration and API-based data flows.

A minimum of 5 years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience, is required. Knowledge of customer success operations, including health scores, journey mapping, playbooks, and retention metrics, is also essential.

Other key qualifications include:

  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.

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