Gainsight - Fraud Quality Associate

Who we are?

About Stripe:

Stripe is a financial infrastructure platform for businesses.

Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team:

Did you know that only around 4% of the worlds GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity.

While the promise of a global online economy is palpable, it doesnt come without significant risk.

Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses.

The Risk team ensures that our platform remains safe, and that prohibited parties are not allowed to utilize our services.

What youll do:

- The Risk Ops Quality team is looking for an experienced Quality analyst to conduct quality reviews and oversee the day-to-day quality assurance of the Risk operational team.

- The right person for this role has an eye for detail, is obsessed with quality processes and outcomes, and values efficiency.

- The Quality Insights analyst will be joining a highly collaborative global team that supports the broader global Risk department at Stripe.

- In this position, you will be responsible for conducting quality audits and providing oversight and maintenance of the process to measure and improve the quality of our Risk vertical.

- A successful Quality analyst will have a concrete understanding of the online Risk landscape in the payments/FinTech space, a forensic ability to detect root causes of human error, and an innovative mindset to recommend process improvements that eliminate errors.

- The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce Conduct quality evaluations of Risk [Fraud Operations] review cases.

- Oversee and refine Quality evaluation plans in accordance with applicable policies and procedures for Risk program at Stripe.

- Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken.

- Work cross-functionally with senior Risk stakeholders to formulate remediation action items and ensure timely compliance with the associated action plans.

- Draft regular reports for management, highlighting the results and recommendations for mitigations.

- Maintain clear and organized documentation in relation to how Risk program [Fraud Ops] quality assurance is structured, including sampling logic and coverage of the QA oversight.

- Maintain a critical eye on the effectiveness of the Fraud Operations team, and drive experiments on and improvements to the quality oversight program in order to increase confidence in the Quality evaluations.

Who you are?

- Were looking for someone who meets the minimum requirements to be considered for the role.

- If you meet these requirements, you are encouraged to apply.

- The preferred qualifications are a bonus, not a requirement.

Minimum Requirements:

- Minimum 4 years of experience across quality assurance and/or controls testing within a Risk environment.

- Quality metrics development experience.

- Ability to manage multiple projects simultaneously with minimal supervision.

- Excellent analytical and communication skills.

- Experience working in a fast-moving operational environment and navigating ambiguity.

Preferred Qualifications:

- Knowledge in payments and the fintech industry.

- Familiarity with SQL and ability to use template or premade SQL queries as part of investigations.

In-office expectations:

- Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users.

- This expectation may vary depending on role, team and location.

- For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office.

- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss.

- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits:

- Stripe does not yet include pay ranges in job postings in every country.

- Stripe strongly values pay transparency and is working toward pay transparency globally.