Fraud Team Manager

4 days ago

Bengaluru, Karnataka, India beBeeTeamLeader Full time
Job Description">

The Team Leader oversees a team of professionals, driving high-performance results and meeting objectives for the European business segment. They are responsible for leading, managing, and motivating their team members to achieve success.

Leadership and Supervision: The Team Leader mentors Fraud Team Associates, providing guidance, support, and performance management.

Strategic Planning: They develop comprehensive fraud detection and prevention strategies aligned with organizational goals. Investigation Oversight: The Team Leader oversees complex fraud investigations, ensuring thoroughness, accuracy, and timely resolution.

Process Improvement: They continuously evaluate and enhance fraud detection systems, processes, and policies to increase efficiency and effectiveness. Reporting and Analytics: The Team Leader prepares and presents detailed reports on fraud trends, investigation outcomes, and risk assessments to senior management.

Regulatory Compliance: They ensure all fraud management activities comply with relevant laws, regulations, and industry standards. Performance Management: The Team Leader monitors and manages team performance, conducting regular evaluations, and identifying opportunities for improvement. Operations Oversight: They oversee day-to-day operations, ensuring smooth workflow and adherence to company policies and procedures.

Maintaining a strong focus on client satisfaction, the Team Leader ensures that service levels meet or exceed client expectations.

Required Skills and Qualifications
  • Ensure that the team consistently meets Service Level Agreements (SLAs) in accordance with project specifications.
  • Take responsibility for delivering exceptional customer service and effectively manage client escalations to maintain client satisfaction.
  • Uphold strict adherence to quality standards, established processes, and company policies.
  • Manage attendance and roster arrangements to ensure efficient team operations.
  • Lead the team effectively, fostering collaboration and resolving conflicts when they arise.
  • Invest in self-improvement and continually enhance skill sets to stay at the forefront of the field.

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