Gainsight - Manager - Enhanced Due Diligence Operations

5 days ago

Bengaluru, Karnataka, India Gainsight Software Private Limited Full time

Who You Are:

- The EDD Operations Manager role at Stripe is a management position within their financial infrastructure, responsible for overseeing Enhanced Due Diligence (EDD) processes that involve thorough customer verification for financial crime compliance.

- This role demands significant experience in people management, financial services operations, and a strong background in Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, particularly in risk assessment and innovative process improvement.

Key Responsibilities:

- Lead and manage teams involved in Enhanced Due Diligence.

- Oversee daily operations and service delivery for EDD workflows.

- Implement and manage processes to identify high-risk customers and businesses.

- Collaborate with global stakeholders to ensure compliance and operational effectiveness.

- Promote process improvement and innovation within the EDD function.

Required Experience And Skills:

- People Management: At least 5+ years of direct experience in managing teams.

- Financial Services: Experience in the financial services sector, particularly related to payments, risk, and compliance.

- EDD Expertise: Strong understanding of Enhanced Due Diligence, Know Your Customer (KYC), and Customer Due Diligence (CDD) requirements.

- Financial Crime: Knowledge of financial crimes, including AML investigations.

- Communication: Exceptional written and verbal communication skills.

- Operational Background: A robust background in operations, including the launch of new processes and service delivery.

Why is this role at Stripe important?.

- As a financial infrastructure platform, Stripe must ensure that its users comply with regulations, particularly in the areas of financial crime and fraud prevention.

- The EDD Operations Manager plays a vital role in managing the processes and teams that conduct the necessary due diligence to identify and mitigate these risks, safeguarding the platform's integrity and security.

- In-office expectations

- Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users.

- This expectation may vary depending on role, team and location.

- For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office.

- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss.

- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits:

- Stripe does not yet include pay ranges in job postings in every country.

- Stripe strongly values pay transparency and is working toward pay transparency globally.

(ref:iimjobs.com)

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