Gainsight - Manager - Enhanced Due Diligence Operations
4 weeks ago
Who You Are:
- The EDD Operations Manager role at Stripe is a management position within their financial infrastructure, responsible for overseeing Enhanced Due Diligence (EDD) processes that involve thorough customer verification for financial crime compliance.
- This role demands significant experience in people management, financial services operations, and a strong background in Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, particularly in risk assessment and innovative process improvement.
Key Responsibilities:
- Lead and manage teams involved in Enhanced Due Diligence.
- Oversee daily operations and service delivery for EDD workflows.
- Implement and manage processes to identify high-risk customers and businesses.
- Collaborate with global stakeholders to ensure compliance and operational effectiveness.
- Promote process improvement and innovation within the EDD function.
Required Experience And Skills:
- People Management: At least 5+ years of direct experience in managing teams.
- Financial Services: Experience in the financial services sector, particularly related to payments, risk, and compliance.
- EDD Expertise: Strong understanding of Enhanced Due Diligence, Know Your Customer (KYC), and Customer Due Diligence (CDD) requirements.
- Financial Crime: Knowledge of financial crimes, including AML investigations.
- Communication: Exceptional written and verbal communication skills.
- Operational Background: A robust background in operations, including the launch of new processes and service delivery.
Why is this role at Stripe important?.
- As a financial infrastructure platform, Stripe must ensure that its users comply with regulations, particularly in the areas of financial crime and fraud prevention.
- The EDD Operations Manager plays a vital role in managing the processes and teams that conduct the necessary due diligence to identify and mitigate these risks, safeguarding the platform's integrity and security.
- In-office expectations
- Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users.
- This expectation may vary depending on role, team and location.
- For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office.
- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss.
- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
Pay and benefits:
- Stripe does not yet include pay ranges in job postings in every country.
- Stripe strongly values pay transparency and is working toward pay transparency globally.
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