GainSight System Administrator

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Job Description:

We are seeking a detail-oriented and motivated Associate Gainsight Administrator to support the administration, configuration, and optimization of our Gainsight platform. In this role, you will assist in managing the day-to-day operations of Gainsight, ensuring data accuracy, supporting end-users, and enabling Customer Success teams with the tools and insights they need to drive retention, adoption, and growth. This is an excellent opportunity for someone early in their Gainsight journey to build expertise in Customer Success Operations and SaaS administration.

Responsibilities:

• Assist in the day-to-day administration of Gainsight, including user management, permissions, and system configuration.
• Support the creation and maintenance of Gainsight Rules, Reports, Dashboards, and Scorecards to provide visibility into customer health and key metrics.
• Partner with Customer Success, Renewals, and other cross-functional teams to understand business requirements and translate them into Gainsight
• Help ensure data integrity and accuracy by monitoring integrations (Salesforce, DataBricks, Service Cloud, etc.) and troubleshooting discrepancies.
• Contribute to the setup and maintenance of Journey Orchestrator Programs, CTAs, Success Plans, and C360s.
• Provide first-line support to Gainsight end-users, including troubleshooting, answering questions, and escalating complex issues.
• Assist in documenting system processes, workflows, and best practices for reference and training purposes.
• Stay current with Gainsight product updates, features, and best practices to continuously improve system usage and adoption.

Qualifications:

• Overall industry experience of at least 5 years, with a minimum of 2 years Gainsight administration.
• Strong experience with Gainsight CX.
• Relevant experience in a business operations, Salesforce, or SaaS platform administration role (internships or project experience considered).
• Basic understanding of Salesforce CRM or similar systems preferred.
• Strong analytical, problem-solving, and troubleshooting skills.
• Detail-oriented with a passion for working with data and process optimization.
• Strong communication skills with the ability to support and train end-users.
• Eagerness to learn, grow, and develop technical expertise in Gainsight

Preferred Skills:

• Gainsight Associate Administrator Certification (or willingness to pursue within 6 months).
• Exposure to SaaS business models, customer lifecycle concepts, or Customer Success practices.
• Basic knowledge of reporting, dashboards, or BI tools.
• Spreadsheet reporting with Google Sheets and Microsoft Excel

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.