Gainsight - Payments Analyst

About The Team:

- As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with.

- The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you'll do:

- As an analyst you will support some of Stripe's most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year.

- Our team builds and scales the infrastructure and financial partner integrations that enables Stripe to accept, manage, and payout money across many countries, currencies, and payment methods.

- Technical Operations roles in Payments are a dynamic and key component of Stripe's success.

- This team's scope includes: maintaining financial partner integrations, cash reconciliation, monitoring and maintaining payments performance for Stripe's users, and triaging, investigating performance degradations.

- Our team partners closely with various finance and infrastructure engineering teams to ensure timely delivery of accurate data between financial partners, internal stakeholders, and Stripe leaders.

- We report and trace all of Stripe's money movement transactions, including payments in more than 30 currencies and dozens of countries.

- You will answer queries from our product support and technical account management team to help ensure our users experience industry leading performance and ensure the reliability of our payments stack.

Responsibilities:

- Handle reconciliation / payments related requests to ensure accurate ledgering of funds and address support inquiries from banking partners.

- Monitor performance for users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.

- Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams.

- Interface with Stripe's financial partners across the world to communicate operational breakages and help drive resolutions.

- Provide fast, accurate responses to complex support inquiries from partners.

- Partner with internal and external teams to validate the accuracy of Stripe's financial data.

- Introduce data and process efficiencies to meet the scale and speed of Stripe.

- Identify and automate inefficient operational processes to reduce manual workloads.

Who you are:

- We're looking for someone who meets the minimum requirements to be considered for the role.

- If you meet these requirements, you are encouraged to apply.

- The preferred qualifications are a bonus, not a requirement.

Minimum Requirements:

- Have at least 2 years experience in a technical role with experience writing SQL to query relational databases.

- Have experience in understanding the complexity of payment flow, financial systems and solving large scale, technical challenges.

- Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.

- Have experience in handling complex workflows requiring investigations and coordinate with technical and non-technical teams across internal and external stakeholders.

- Have experience or display comfort in dealing with large datasets and its validation.

- Have experience in documenting SOPs, best practices and other process documentation.

- Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.

- Responsible for identifying technical/product related issues and driving issues to closure.

- Have experience in identifying and triaging technical issues.

- Proven track record in recognizing areas for process improvement and proactive problem resolution.

- Have investigative mindset and operations experience.

- Excellent written and verbal communication skills in English.