Channel Operations Manager

1 day ago

India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,40,000
Job Title: Channel Team Lead

We are seeking a seasoned leader to join our team as a Channel Team Lead. In this role, you will be responsible for overseeing the end-to-end operations at our Delivery Station and working closely with stakeholders to drive performance and manage the operational plan.

The ideal candidate will have strong leadership capabilities, excellent communication skills, and a bias for great customer service. They will also possess analytical skills, people management experience, and basic data analytical skills.

Bachelor's degree and 1+ years of sales experience are required. Preferred qualifications include experience in e-commerce, retail or advertising, and experience in the courier industry.

Key Job Responsibilities:
  • Defining, building, and executing the delivery process from delivery station to customer address
  • Engage closely with the delivery team, including associates, developing and maintaining a highly motivated and performance-driven team
  • Continuously improve the delivery process and attain a sustained level of delivery performance through process and training improvements
  • Analysis of data reports to identify performance bottlenecks and improve performance
Required Skills and Qualifications:
  • Strong leadership capabilities and people management skills
  • Ability to work under pressure situations
  • Good communication skills, ability to communicate and explain to individuals & the team what needs to be achieved
  • Listening skills: Gains input and commitment from all involved in delivering their specific part
  • Strong bias for great customer service: Engage the team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect
  • High ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs
  • Analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
Benefits:
  • Our inclusive culture empowers Amazonians to deliver the best results for our customers

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