Travel Industry Expert
22 hours ago
Company Overview:
ChatDMC is a pioneering platform revolutionizing the B2B travel industry by connecting travel agents with top-tier Destination Management Companies worldwide.
About the Role:
We are seeking a skilled Travel Consultant to join our team, playing a pivotal role in ensuring seamless communication and exceptional service for our travel agent partners.
This position offers a unique opportunity to shape travel experiences, grow professionally, and be part of an innovative platform redefining the travel industry.
Key Responsibilities:
- Collaborate with travel agents to understand their requirements and provide tailored solutions using the ChatDMC platform.
- Guide agents on utilizing the platform's features, including comparing quotes, managing documents, and booking with top DMCs.
- Build and maintain strong relationships with travel agents and DMCs to foster trust and long-term partnerships.
- Provide real-time assistance via chat and other communication tools, ensuring queries are resolved efficiently.
- Stay updated on industry trends to offer relevant insights and help agents optimize their travel packages.
- Assist in the onboarding of new agents and DMCs, ensuring a smooth transition and setup process.
Qualifications:
To succeed in this role, you will require:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using digital tools and platforms.
- A customer-focused mindset with the ability to build rapport quickly.
- Bachelor's degree in Travel, Tourism, Business, or a related field (preferred).
- 1-2 years of experience in the travel industry or customer service role.
- Familiarity with B2B travel operations is a plus.
Salary:$65,000 - $75,000 per annum
Why Join Us?
Be part of a dynamic, innovative team that's transforming the travel industry. Work with top DMCs worldwide and gain in-depth industry knowledge. Enjoy a hybrid working environment that values flexibility and work-life balance. Access professional development opportunities and career growth paths.
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