Travel Industry Expert

22 hours ago


Palakkad, Kerala, India ChatDMC Full time

Company Overview:

ChatDMC is a pioneering platform revolutionizing the B2B travel industry by connecting travel agents with top-tier Destination Management Companies worldwide.

About the Role:

We are seeking a skilled Travel Consultant to join our team, playing a pivotal role in ensuring seamless communication and exceptional service for our travel agent partners.

This position offers a unique opportunity to shape travel experiences, grow professionally, and be part of an innovative platform redefining the travel industry.

Key Responsibilities:

  • Collaborate with travel agents to understand their requirements and provide tailored solutions using the ChatDMC platform.
  • Guide agents on utilizing the platform's features, including comparing quotes, managing documents, and booking with top DMCs.
  • Build and maintain strong relationships with travel agents and DMCs to foster trust and long-term partnerships.
  • Provide real-time assistance via chat and other communication tools, ensuring queries are resolved efficiently.
  • Stay updated on industry trends to offer relevant insights and help agents optimize their travel packages.
  • Assist in the onboarding of new agents and DMCs, ensuring a smooth transition and setup process.

Qualifications:

To succeed in this role, you will require:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using digital tools and platforms.
  • A customer-focused mindset with the ability to build rapport quickly.
  • Bachelor's degree in Travel, Tourism, Business, or a related field (preferred).
  • 1-2 years of experience in the travel industry or customer service role.
  • Familiarity with B2B travel operations is a plus.

Salary:$65,000 - $75,000 per annum

Why Join Us?

Be part of a dynamic, innovative team that's transforming the travel industry. Work with top DMCs worldwide and gain in-depth industry knowledge. Enjoy a hybrid working environment that values flexibility and work-life balance. Access professional development opportunities and career growth paths.



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