Senior Customer Service Representative

2 weeks ago


Udaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Specialist

This is a challenging role where you will be working closely with customers to resolve their queries and issues in a timely manner. The successful candidate will have excellent communication skills, both verbal and written, and the ability to work well under pressure.

You will be responsible for:

  • Responding to customer support queries via phone, email, and chat.
  • Diagnosing and resolving technical issues in a timely manner.
  • Maintaining high customer satisfaction scores by adhering to quality standards.
  • Using knowledge base to provide root cause assessment and bug progress summary.
  • Utilizing troubleshooting skills to diagnose complex issues.

The ideal candidate will have:

  • Excellent verbal and written communication skills.
  • Typing skills of 60-80 WPM.
  • Troubleshooting experience with SOP documents.
  • Knowledge of ticketing tools and ITIL framework.

Prior experience with Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet) is highly desirable. A Google Workspace Administrator certification is also an advantage.

We offer a dynamic and supportive work environment that encourages professional growth and development. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our team, we encourage you to apply for this exciting opportunity.



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