
Customer Service Representative Opportunity
2 days ago
Customer Service Representative
Job Summary:We are seeking a highly motivated and customer-focused Customer Service Professional to join our organization. As a Customer Service Representative, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
Key Responsibilities:- Manage and resolve customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Communicate with internal teams, such as warehouse and shipping, to resolve order-related issues.
- Analyze and resolve complex customer complaints, escalating issues to management as necessary.
- Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
- 1-2 years of customer service experience, preferably in Order Management.
- Excellent communication skills, problem-solving, and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- What does a Customer Service Representative do?
- How do I resolve customer complaints?
- What are the key responsibilities of a Customer Service Representative?
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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