ServiceNow ITSM Specialist

4 days ago

Mumbai, Maharashtra, India beBeeITSM Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: ServiceNow ITSM Developer

Key Responsibilities:
  • As a skilled developer, you will focus on creating and integrating modules from ServiceNow for Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Work closely with business stakeholders and SMEs to capture requirements through demonstrations and workshops.
  • Collaborate with internal/external stakeholders to coordinate the development of user stories, configurations, and ensure timely delivery.
  • Design and develop custom software/app solutions as required through scripting and software development.
  • Manage routine tasks and responsibilities.
  • Provide valuable assessments and workshops to maximize business results from ServiceNow software.
Profile Description:
  • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ITSM modules, Portal, front-end.
  • Hands-on experience in developing ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Develop & manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - technical design, developer notes, user manual etc.
  • Manage data with Tables, CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.
About Us

This role offers an exciting opportunity to join our team and work on cutting-edge projects.

Our company is committed to delivering high-quality services and providing a collaborative work environment.

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