Advanced Technical Professional

3 hours ago

Mumbai, Maharashtra, India beBeeDevelopment Full time ₹ 1,04,000 - ₹ 1,30,878
ServiceNow Developer Position">

We are seeking a skilled and experienced ServiceNow developer to join our dynamic team.

The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR service management practices.

Responsibilities:
  • ServiceNow Configuration and Development:
    • Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet organizational HRSD, ITSM, and/or ITAM requirements.
    • Strong knowledge and experience across ServiceNow product and process areas; HRSD, hardware asset management, and ITSM preferred.
  • Service Catalog Development:
    • Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
  • Collaboration and Integration:
    • Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.
    • Integration and data migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
  • Reporting and Analytics:
    • Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
  • Continuous Learning:
    • Stay up-to-date with the latest ServiceNow features, tools, and best practices.
  • Proactive Improvement:
    • Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
  • Testing and Quality Assurance:
    • Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
  • Documentation:
    • Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 3-5 years of working experience as a ServiceNow developer, preferably with HRSD and/or ITAM product expertise.
  • ServiceNow Certified Application Developer (CAD) certification is highly desirable.
  • Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
  • In-depth knowledge of ITIL processes and best practices for IT service management.
  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.
  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
  • Excellent organizational and time management skills to handle multiple projects simultaneously.
  • Understanding of Agile development methodologies is a plus.

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