
ServiceNow Optimization Specialist
21 hours ago
We are seeking a highly skilled ServiceNow optimization specialist to lead the management and improvement of our ServiceNow platform.
Key Responsibilities:
- Optimize and manage ServiceNow platform, including catalog items, flows, and SLAs.
- Lead knowledge transfer sessions, audits, and configuration governance.
- Drive automation, performance tracking, and cross-functional workflows.
- Ensure audit readiness and support compliance efforts.
- Coordinate with vendors and internal teams for roadmap planning.
Requirements:
- 7+ years' experience with ServiceNow modules.
- Expertise in Flow Designer, scripting, ACLs, and integration.
- Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling.
This role involves leading system administration, platform optimization, automation, catalog design, workflow enhancement, and stakeholder engagement across departments.
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