Infrastructure Support Specialist

1 week ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

The role of Technical Services Engineer plays a crucial part in ensuring the smooth operation of our organization.

Below are the key responsibilities and expectations for this position:

  1. Provide Expert Support Our ideal candidate will be able to provide technical support and guidance to clients through various communication channels such as phone, email, and in-person interactions. This may involve answering queries, troubleshooting issues, and providing solutions.
  2. Troubleshoot Complex Issues The successful candidate will have excellent problem-solving skills, enabling them to identify and implement effective solutions to technical issues. They will also be responsible for maintaining and troubleshooting technical systems and infrastructure, including servers, networks, and hardware.
  3. Stay Up-to-Date with Industry Trends To ensure we remain competitive, our Technical Services Engineer must stay informed about industry trends and best practices in technical support and infrastructure management. This involves attending relevant training sessions, workshops, and conferences, as well as staying current with industry publications and news.
  4. Document Systems and Processes It is essential that our Technical Services Engineer maintains accurate and up-to-date documentation of technical systems and processes. This includes creating user manuals, technical guides, and other documentation as required.
  5. Collaborate with Teams As a key member of our team, the Technical Services Engineer will work closely with other departments to ensure seamless operations. This may involve participating in meetings, contributing to project planning, and providing input on system development.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional technical support and want to be part of a forward-thinking organization, please consider applying for this exciting opportunity.

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