Infrastructure System Support Professional

1 day ago


Kolkata, West Bengal, India beBeeSupport Full time ₹ 18,00,000 - ₹ 25,00,000

System Support Specialist - Infrastructure Monitoring and Maintenance

Job Description:

The successful candidate will be responsible for monitoring and maintaining the company's infrastructure, including CPU, memory, hard disk size, log size, and other vital server parameters. This will involve regular checks to ensure optimal performance and identify any potential issues.

When a performance issue is detected, the specialist will report the details to the appropriate teams for further action. This may include rerunning scheduled tasks or escalating the issue to L2/L3 teams for resolution.

The specialist will also be responsible for monitoring email, Teams channels, and ticketing systems for new items or tickets. They will update these with initial responses, gather additional information as required, and reproduce issues in testing environments for L2 team members.

Key Responsibilities:

  • Monitor and maintain infrastructure systems
  • Identify and report performance issues
  • Rerun scheduled tasks as needed
  • Escalate issues to L2/L3 teams for resolution
  • Update email, Teams channels, and ticketing systems with initial responses
  • Gather additional information as required
  • Reproduce issues in testing environments
Required Skills and Qualifications:

The ideal candidate will have at least 5 years of experience in customer-facing roles and have managed application or infrastructure support at the L1 level for at least 3 years. Experience with SailPoint or IAM system support is a significant advantage.

Key Requirements:

  • Customer-facing experience: 5+ years
  • L1 support experience: 3+ years
  • SailPoint or IAM system support experience: an advantage

Preferred Skills:

  • Strong written and verbal communication skills
  • Technical background in Java or scripting: an added advantage
Years of Experience:

5-8 years



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