System Infrastructure Specialist

23 hours ago

Kolkata, West Bengal, India beBeeInfrastructure Full time ₹ 10,00,000 - ₹ 15,00,000
System Infrastructure Specialist

As a System Infrastructure Specialist, you will play a critical role in ensuring the stability and security of our company's Azure infrastructure and services.

  • Handle trouble tickets for Azure infrastructure and services to ensure prompt resolution of issues.
  • Assign and prioritize support tickets to guarantee timely attention to customer needs.
  • Engage with end users, application teams, and other IT resources to resolve issues efficiently and effectively.
  • Improve knowledge base articles to enhance Level 1 case handling, collaborating with Service Desk to reduce repeat issue escalations.
  • Deploy device patches via remote update methods for Azure workloads, coordinating testing and phased rollouts to minimize disruptions.
  • Maintain compliance by monitoring and planning update rollouts to ensure regulatory adherence.
  • Install approved software applications to maintain system efficiency.
  • Manage vulnerability detection tools and implement fixes to protect against potential threats.
  • Update system documentation and processes to reflect changes and improvements.
  • Contribute to infrastructure solution design and architecture in line with best practices and security requirements.
  • Participate in Infrastructure Projects as a project resource, completing assigned tasks under the guidance of project managers/coordinators.

Required Qualifications/Experience:

  • Minimum 2-5 years' experience administering an enterprise server environment.
  • Industry certifications (or equivalent experience): Microsoft AZ900 or other Azure or Windows Server-related qualifications.
  • Experience or certification in IT Service Management (ITIL).

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