Senior Partner Support Specialist

5 days ago


Erode, Tamil Nadu, India beBeePartnership Full time ₹ 60,00,000 - ₹ 1,20,00,000

Delivering Exceptional Partner Experience

We are seeking a seasoned support professional to serve as the first point of contact for our partners, ensuring timely and accurate resolution of technical and operational issues.

  • Respond to partner queries via email or ticketing systems.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
Key Responsibilities

Partner Query Support

  • Respond to partner inquiries in a timely manner.
  • Maintain high-quality communication with typing speeds of 70+ words per minute.

Service Excellence

  • Ensure CSAT scores of 95%+ by delivering exceptional support.
  • Maintain a strong understanding of APIs, Webhooks, and third-party integration workflows.

Partner Onboarding & Integration

  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Develop tailored support solutions based on unique business use cases.

Cross-Team Collaboration

  • Work closely with internal teams to resolve escalations and improve the partner experience.
  • Document clear procedures, follow up consistently, and ensure smooth case handovers.

Requirements

  • 2–4 years of experience in partner or customer support roles.
  • Strong verbal and written communication skills.
  • Proficiency with tools like Freshdesk, Zendesk, or Intercom.

Benefits

  • Collaborate closely with cross-functional teams and leadership.
  • Gain hands-on experience in technical integrations, client support, and strategic onboarding.
  • Contribute to a fast-paced, dynamic environment that prioritizes ownership and learning.

Why Join Us?

  • Drive tangible outcomes for 100,000+ businesses through automation and smart engagement.
  • Enhance your skills and expertise while making a real impact.

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