Risk Management Leader for Operational Excellence

2 days ago


Bengaluru, Karnataka, India myGwork Full time

This role presents an opportunity to lead a team of risk investigators and drive global strategy within the TMT sector. As a key member of the TSS Risk team, you will be responsible for overseeing site operations, ensuring compliance with quality, productivity, and service level metrics in a production environment.

About the Role

You will work closely with global program owners to design and deploy business strategies, setting goals and vision for the function while collaborating with Ops Analytics and global operations to identify and baseline functional goals.

Additionally, you will build deep functional knowledge to deliver on service standards with the highest precision, focusing on process improvements, people management, and networking.

The ideal candidate should possess strong auditing skills, problem-solving capabilities, and excellent customer service passion. Experience as a manager of managers is preferred, along with advanced knowledge of Microsoft Office products and applications.

Responsibilities
  • Responsible for site operations and delivery on key business metrics of quality, productivity, and service levels in a production environment.
  • Work closely with the global program owners to design and deploy business strategies.
  • Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals.
  • Build a deep functional knowledge to deliver on the service standards with highest precision.
  • Responsible for creating employee growth and development mechanisms.
  • Enabling the next level managers in creating succession plans and talent development.
  • Responsible for creating employee engagement and development strategy for the site.
  • Will be an integral part of hiring for the team and other global functions.
  • Will manage the organization structure for his entire team, so that it can deliver as per scale and future growth.
  • Will represent the team, including all managers in the appraisal process.
Requirements
  • 3+ years of team management experience.
  • 8+ years of operational and/or retail management experience.
  • Experience using data to influence business decisions.
  • Experience across the domain of risk management & compliance operations.
  • PREFERRED QUALIFICATIONS: Experience as a manager of managers.
  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level.
  • Experience in operational excellence using six sigma methodologies.
About myGwork

myGwork is an inclusive employer committed to creating a safe environment for its employees. We value diversity and strive to make our workplace welcoming and inclusive for everyone.

We offer a competitive salary range of $120,000 - $180,000 annually, commensurate with experience and qualifications.



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