Operational Excellence Leader

1 week ago


Bengaluru, Karnataka, India Gallagher Full time

Job Title: Operational Excellence Leader - Quality and Transactional Audits

About the Role:

We are seeking a highly skilled and experienced Operational Excellence Leader to join our team at Gallagher. In this role, you will be responsible for driving operational excellence and quality across our Global HR Shared Services processes.

Responsibilities:

  • Design and implement process quality strategies to drive excellence and consistency in all interactions and transactions.
  • Liaise with the MIS team to build automated reports and dashboards for quality and operational performance metrics.
  • Monitor day-to-day activities and achievements of the Quality teams.
  • Provide actionable insights to Ops Managers and Stakeholders based on audit observations.
  • Identify opportunities for improvement and help develop impactful and measurable action plans to address these.
  • Work with the Process Excellence Leader on functional projects.
  • Work with Training and Operations to identify training needs.
  • Manage quality knowledge of aligned teams with focus on their skill development.
  • Evaluate / manage performance and appraisal of aligned Quality supervisors along with the Service Delivery Leaders.

Qualifications:

  • A Human Resource Graduation / Post Graduation qualification from a recognized University or B-School (preferred).
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Power BI.
  • Industry-recognized quality certifications (Six Sigma, Lean, COPC, etc) essential.
  • Well-versed with structured problem-solving techniques and ability to analyze data and arrive at actionable insights.
  • Experience in managing and leading improvement projects preferred.
  • Familiar with the application of quality tools to analyze data.
  • Excellent communication and presentation skills.

About Us:

Gallagher is a global leader in the provision of insurance, risk management and human resources consulting services. We have over 40 years of experience in providing innovative solutions to businesses and individuals around the world.

Compensation:

The estimated salary for this role is ₹25 lakhs per annum, depending on qualifications and experience.



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