Field Service Engineer

1 month ago

Bengaluru, Karnataka, India Marel Full time

About the Role

Marel is seeking a skilled Field Service Engineer to join our team in India. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the poultry processing and packaging industry.

Key Responsibilities

  • Perform troubleshooting, repair, installation, and maintenance of Marel equipment at customer facilities.
  • Develop and maintain technical skills necessary to install, troubleshoot, repair, and train customers on Marel equipment and solutions.
  • Ensure quality and disciplined preparation and reporting of visits to update customer support coordinators and field service administrators.
  • Prioritize tasks in accordance with company and customer needs.
  • Provide confident, empathetic, and competent service to customers.
  • Escalate matters according to company processes to ensure the right support to customers.
  • Follow company processes consistently.

Requirements

  • Knowledge of principles and processes for providing customer and personal services.
  • Ability to execute agreed tasks and deadlines against performance criteria.
  • Result orientation, ability to follow through and respect deadlines.
  • Customer face-to-face interaction skills and commercial service skills.
  • Social perceptiveness.
  • Technical competence in an engineering discipline.
  • Computer literate.
  • Degree in Mechanical, Electrical, or Mechatronic engineering, preferably from a technical college, or similar knowledge level.
  • Excellent written and spoken English.
  • Recognized product training on food processing equipment preferred.
  • Strong communicator with analytical skills and the ability to work under pressure.
  • Experience in field service in an equipment manufacturing environment preferred.

We Offer

Marel offers a competitive remuneration package, employee benefits, and welfare, group life insurance, and flexible working options. We also provide an extensive onboarding period, followed by a function-specific development track, to help you develop your skills and career.

Commitment to Global Safety

Marel is committed to ensuring a safe working environment for all employees. As a Marel employee, you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance.

Marel Vision and Values

Marel's core values are Unity, Innovation, and Excellence. We are transforming the way food is processed, and we invite you to join us on this journey.

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