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Field Service Engineer

1 month ago

Bengaluru, Karnataka, India Universal-Robots Full time
Unlock Your Potential as a Field Service Engineer

Are you a problem-solver with a passion for robotics and automation? Do you thrive in fast-paced environments and enjoy working with customers to deliver exceptional service? We're seeking a talented Field Service Engineer to join our global Services organization and make a meaningful impact in the collaborative robot market.

Key Responsibilities:
  • Provide onsite support for customers, diagnosing and repairing UR robots, and implementing preventative maintenance activities.
  • Offer remote technical support through various communication channels, focusing on remediating customer inquiries and resolving issues efficiently.
  • Prepare technical documentation, manage cases through the service recovery process, and ensure high-quality service delivery.
  • Drive high fix-right-first-time metrics, capacity utilization, and service cost productivity, while maintaining excellent customer satisfaction.
Requirements:
  • A minimum of 2-4 years' experience in robotics, industrial automation, or a related field, with a strong mechanical and electrical background.
  • Associate degree or higher in a technical field or engineering.
  • Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for career growth and professional development.
  • A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings plan.
  • Access to cutting-edge technology and training, to ensure you stay up-to-date with the latest advancements in robotics and automation.
  • A collaborative and inclusive team culture, with a focus on diversity, equity, and inclusion.

We're an equal opportunities employer, committed to creating a workplace that's inclusive and respectful of all employees. If you're passionate about robotics, automation, and delivering exceptional service, we encourage you to apply for this exciting opportunity.