Technical IT Support Specialist

2 weeks ago

Guntur, Andhra Pradesh, India beBeeHelp Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

IT Help Desk Specialist Level 2

Job Description:

We are seeking an experienced IT professional to join our NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

The selected individual will provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. They will also troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.

Utilizing remote support tools, the successful candidate will connect to end-user devices and efficiently resolve issues in a timely manner. Additionally, they will assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.

Required Skills and Qualifications:
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.
Benefits:
  • Work in a dynamic, 24x7 support environment, directly impacting client success.
  • Opportunity to work with cutting-edge cloud technologies and enterprise-level systems.

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