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1 day ago
- P&L Management: Maximize store profitability by working closely with the business team to achieve revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategic operational cost management.
- Change Management Leadership: Spearhead business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
- Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive work environment that encourages growth and reduces attrition, focusing on deep product knowledge.
- Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans and driving strong customer engagement and retention for increased online sales and brand advocacy.
- Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights for business growth.
- SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards and operational efficiency.
- Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to continuous retail model evolution.
- Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.
Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred), 7-8 years of experience with a Bachelor's Degree or 2-3 years of experience with a Master's Degree from a Tier 1/Tier 2 MBA college, and demonstrated experience in managing Store level P&L and driving financial results.
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