General Manager
3 days ago
We are seeking an experienced Operations Lead to join our team.
This role will be responsible for overseeing the design, planning, and execution of comprehensive training programs for our entire HCC team. The ideal candidate will have a strong background in leadership and training, with experience in developing and implementing quality management practices across training programs.
The successful candidate will also possess excellent communication and collaboration skills, with the ability to work effectively with senior management and cross-functional teams to align training strategies with broader business objectives.
Key Responsibilities:
- Strategic Training Program Planning & Execution:
- Lead the design, planning, and execution of comprehensive training programs for the entire HCC team, ensuring they align with long-term business objectives.
- Develop training initiatives that are forward-thinking and in line with industry trends, keeping the training content updated with the latest HCC/ICD coding standards.
- Oversee and refine the training methodologies to enhance learning efficiency and outcomes.
- Accountable for specific location training activities & Project quality
- Leadership & Team Development:
- Provide strong leadership by managing and mentoring Managers and AMs, guiding them to drive performance excellence within the training and process coach functions.
- Foster a culture of continuous improvement, ensuring that trainers and process coaches are well-equipped to meet organizational goals.
- Quality Assurance & Process Improvement:
- Lead the implementation and evolution of quality management practices across training programs, ensuring all programs are consistently aligned with organizational goals and quality standards.
- Continuously improve training frameworks based on performance analytics, audits, and feedback.
- Establish and monitor KPIs for training effectiveness, ensuring outcomes are continuously improved through data-driven insights.
- Cross-functional Collaboration & Stakeholder Management:
- Collaborate with senior management and cross-functional teams to align training and process coaching strategies with broader business objectives.
- Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.
- Performance Monitoring & Reporting:
- Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs on a larger scale.
- Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
- Innovation in Training Methods:
- Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.
- Stay ahead of trends in learning and development, introducing innovative approaches to improve engagement, retention, and skills application.
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