Customer Success Advocate

6 hours ago


Bharatpur, Rajasthan, India beBeeSuccess Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Customer Success Specialist

This role involves ensuring the smooth operation of customer success initiatives across various projects. The successful candidate will be responsible for delivering high-quality results, driving performance improvement, and fostering strong relationships with internal teams and external partners.

Responsibilities:
  • Operational Excellence & Bank Engagement:
    • Monitor and address day-to-day operational issues between internal teams and banks.
    • Act as the primary liaison between internal teams and banks to ensure compliance and continuous performance improvement.
  • Compliance & Dispute Management:
    • Ensure accurate and timely compliance follow-ups including dispute resolution, penalty processing, and fee calculations.
    • Advise on Standard Operating Procedures (SOPs) to improve UPI success rates and achieve KPIs.
  • Data Analysis & Reporting:
    • Conduct advanced data analysis to identify operational bottlenecks and performance gaps.
    • Prepare Excel dashboards, PowerPoint presentations, and performance reports for leadership and bank reviews.
  • Knowledge Sharing & Capability Building:
    • Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills.
    • Organize and facilitate staff and bank training programs.
Requirements:
  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.
  • Advanced skills in Excel (data analysis, pivot tables, charts).
  • Excellent PowerPoint / Power BI presentation skills.
  • Strong communication, drafting, and presentation skills.
Why Join Us

We are a purpose-driven organization shaping the future of digital payments in India and beyond. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, we offer a unique opportunity to work on cutting-edge projects that directly impact millions.



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