Branch Operations Head

2 weeks ago


Gurgaon, Haryana, India DBS Bank Full time

Job Summary

This role exists to manage and control the branch operations and ensure smooth functioning of the branch setup. The position is responsible for achieving the P&L objective and creating a second-in-command for the Branch Manager.

Key Responsibilities

  • Manage and supervise various functions of operations of the branch as per defined process notes and regulatory guidelines.
  • Adhere to agreed TATs with business and ensure customer satisfaction.
  • Manage audit at the branch and ensure a minimum satisfactory rating at all times.
  • Ensure timely receipt and submission of regulatory reports by the branch.
  • Participate in process improvement exercises within the branch and identify areas for productivity enhancement and cost reduction.

Requirements

  • Minimum 4 to 6 years' experience in general branch banking operations, with at least 2 years in a supervisory or managerial capacity.
  • Graduation degree in any discipline, with additional qualifications in banking or finance an advantage.
  • Knowledge of all aspects of branch banking and operations, with good understanding and working experience of regulatory and compliance aspects.

Preferred Qualifications

  • Leadership and management skills.
  • Good interpersonal and communication skills to build and enhance customer relations and coordination with RMs and centralized operations.
  • Sound knowledge of computer systems and ability to understand and work on different software packages for delivery of various banking products and services.


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