Senior Technical Support Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 10,00,000

A Full-Time Junior NOC Engineer Role

Job Description

This is a full-time role for a Junior Network Operations Centre (NOC) Engineer. The NOC Engineer will be responsible for monitoring and maintaining network operations, managing and troubleshooting technical issues, ensuring network security, and providing technical support to clients.

Key Responsibilities:

  • Monitoring Disk Space, log files, Dumps/logs purging, application up-time
  • Capacity management and reporting in case of possible breach of capacity
  • Answer customer emails/calls and provide timely & high level of service
  • Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in computer science, computer engineering, or a similar field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis
Benefits

We offer:

  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure
Others

In this role, you will have the opportunity to:

  • Monitor and maintain network operations
  • Manage and troubleshoot technical issues
  • Ensure network security
  • Provide technical support to clients

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