CX Solutions Leader

1 week ago


Nashik, Maharashtra, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 35,00,000
Job Title: Senior CX Solutions Specialist

We are seeking a highly skilled CX Professional to lead the development and implementation of customer-centric solutions using cutting-edge technologies.

Key Responsibilities:

  • Design, develop, and implement innovative UI/UX solutions to optimize customer journeys.
  • Collaborate with cross-functional teams to map, analyze, and improve customer journeys using data-driven insights.
  • Drive process improvements through UI/UX enhancements and strategic planning.

Requirements:

  • 8+ years of experience in contact centre domain with expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Excellent communication and stakeholder management skills.

Benefits:

  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.

What We Offer:

  • Professional growth and development opportunities.
  • Competitive compensation package.
  • Comprehensive benefits program.

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