Transformative Learning Solutions Customer Support Leader

6 days ago

Nashik, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,00,000

Transformative Learning Solutions Customer Support Leader

Job Summary:

We are seeking a highly skilled and experienced customer support leader to join our organization. As a key member of our team, you will be responsible for providing exceptional support to customers through various communication channels.

Key Responsibilities:

  • Product Knowledge: Understand the products and services provided by our company to effectively resolve customer inquiries.
  • Customer Support: Respond to customer complaints and queries through email, social media, and phone calls in a professional manner.
  • Record Keeping: Maintain accurate records of each phone call for future reference.
  • Training and Development: Provide training sessions to new employees to enhance their skills and knowledge.
  • Customer Satisfaction: Ensure that customers receive exceptional service and satisfaction throughout their interaction with us.
  • Feedback and Follow-up: Collect feedback from customers and follow up with them to ensure their concerns are addressed.
  • Negotiation: Negotiate terms and conditions with customers to resolve issues efficiently.

Requirements:

  • Experience: Previous experience working as a customer support leader or similar role in a customer service department is essential.
  • Communication Skills: Excellent verbal and written communication skills are required to interact with customers effectively.
  • Problem-Solving: Good problem-solving abilities are necessary to resolve customer complaints and queries efficiently.
  • Customer Orientation: A customer-oriented individual with excellent interpersonal and organizational skills is required to meet deadlines and prioritize tasks.
  • Phone Etiquette: Outstanding phone etiquette and active listening abilities are essential to provide exceptional customer service.

About Us:

We are committed to delivering exceptional customer experiences and innovative solutions to our customers' needs.

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