Technical Support Expert

1 day ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
IT Support Specialist

We are seeking a skilled IT support specialist to join our dynamic technology team. As an IT support specialist, you will play a critical role in ensuring the smooth operation of our organization's IT infrastructure.

Job Responsibilities:
  • Provide technical support to employees via phone, email, or remote desktop sessions.
  • Troubleshoot and resolve hardware and software issues in a timely manner.
  • Document and track all incidents, problems, and requests using Jira Service Management.
  • Collaborate with local and off-site technology service providers to enhance service delivery.
Requirements:
  • Minimum 4 years of experience in client service, desktop support, or technical support roles.
  • Bachelor's degree in technology, computer science, or a related discipline.
  • Proficiency in troubleshooting Microsoft Windows/Apple MacBook systems and Microsoft Office tools.
  • Familiarity with market data and electronic trading platforms such as Bloomberg and Neovest.
  • Ability to work independently and collaboratively within a global team, maintaining composure in high-pressure environments.
  • Strong scripting and automation skills using tools like PowerShell and Splunk are advantageous.

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

About Us:

We are a rapidly evolving technology company that is committed to innovation and excellence. Our team is dedicated to providing top-notch support services to our employees, and we are looking for talented individuals who share our vision.

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