Customer Success Lead
4 weeks ago
About the Role:
As a Customer Success and Sales Farming professional at Elixia Tech, you will play a pivotal role in ensuring customer satisfaction, retention, and revenue growth through existing accounts while also exploring new opportunities within the logistics and supply chain digitization space. This role requires a deep understanding of Elixia Tech's products and solutions in logistics and supply chain digitization, as well as excellent communication and interpersonal skills to interact regularly with existing customers and identify upselling and cross-selling opportunities.
Key Responsibilities:
- Develop a deep understanding of Elixia Tech's products and solutions in logistics and supply chain digitization.
- Interact regularly with existing customers to ensure complete satisfaction with our product offerings, aiming for 100% retention for assigned accounts.
- Foster strong relationships with customers to identify upselling and cross-selling opportunities for additional solutions and services.
- Analyze customer segments and target markets to identify new sources of revenue through upselling and cross-selling initiatives.
- Independently generate leads for business development and forge channel partnerships to enhance the sales network and drive revenue.
- Persistently engage with existing customers to maximize revenue generation over extended sales cycles.
- Contribute actively to the organization's growth by identifying opportunities for ongoing and future business.
- Produce regular reports to update company management on progress, performance, and customer insights.
Requirements:
- Excellent verbal and written communication skills in English, with proficiency in MS Word, PowerPoint, and Excel.
- Strong entrepreneurial spirit with a proven ability to thrive in a fast-paced, dynamic environment.
- Prior experience in sales, business development, or customer success within the logistics/supply chain industry is highly preferred.
- Comprehensive domain knowledge of logistics, transportation, and supply chain management is essential.
- An existing network within the logistics and supply chain industry will be a significant advantage.
- Consultative and problem-solving approach, demonstrating the ability to support customers and team members effectively.
- Proven track record in sales, business development, or customer success roles.
-
Customer Success Lead
4 weeks ago
Mumbai, Maharashtra, India Red Hat India Private Limited Full timeAbout the Job:The Customer Success Executive is responsible for planning and executing customer success initiatives to ensure customers achieve their desired outcomes from Red Hat products and platforms.Key Responsibilities:Develop and implement customer success plans to drive customer adoption and usageCollaborate with internal teams to deliver technical...
-
Customer Success Lead
4 weeks ago
Mumbai, Maharashtra, India Haptik Full timeAbout the RoleHaptik is a leading Conversational Commerce company, and we're seeking a skilled Customer Success Manager to join our team.As a Customer Success Manager, you will work closely with clients from top corporates, fast-growing startups, and top eCommerce and internet companies in India.You will act as a trusted business advisor, helping clients...
-
Customer Success Lead
2 weeks ago
Mumbai, Maharashtra, India Vshr Unnati LLP Full timeCustomer Success Lead - IT StrategistAt Vshr Unnati LLP, we are seeking a seasoned Customer Success Lead - IT Strategist to join our team. As a key member of our customer success organization, you will be responsible for leading our efforts to ensure customer satisfaction and success with our IT solutions.Key Responsibilities:Customer Onboarding: Lead...
-
Customer Success Lead
3 weeks ago
Mumbai, Maharashtra, India Vshr Unnati LLP Full timeCustomer Success Lead - IT StrategistAt Vshr Unnati LLP, we are seeking a highly motivated and experienced Customer Success Lead - IT Strategist to join our team. As a crucial member of our organization, you will be responsible for leading the planning, development, and execution of customer success strategies that drive business growth and customer...
-
Customer Success Manager
1 month ago
Mumbai, Maharashtra, India Red Hat India Private Limited Full timeAbout the Role:The Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves developing success plans, leading technical engagements, and collaborating with internal and external teams to remove technical, process, and program blockers.Key...
-
Customer Success Manager II Lead
3 weeks ago
Mumbai, Maharashtra, India AVEVA Full timeAveva, a global leader in industrial software, is seeking a driven and confident Customer Success Manager.We are looking for a skilled professional to manage existing accounts, ensure customer success, and provide value to our clients through proactive engagements.ResponsibilitiesOnboardingEstablish strong relationships, educate customers on Aveva resources...
-
Customer Success Professional
4 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full time{"Key Responsibilities:": "Key Responsibilities:Build and maintain strong relationships with customers to understand their needs and objectivesDrive product adoption and usage through proactive engagement and trainingProactively identify and address customer issues or concerns to ensure satisfactionCollaborate cross-functionally to advocate for customer...
-
Customer Success Expert
3 weeks ago
Mumbai, Maharashtra, India Leanplum Full timeAboutCleverTap is the leading all-in-one engagement platform that empowers businesses to create personalized experiences and retain their most valuable customers. The platform offers advanced analytics, AI capabilities, and a unified database to measure and optimize customer experiences in real-time. CleverTap is trusted by 2000 customers, including top...
-
Customer Success Professional
4 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full timeCustomer Success Executive RoleZeca Tech is seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and Maintain Relationships: Foster strong relationships with customers to understand...
-
Customer Success Professional
4 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full timeCustomer Success Executive Job Description for Zeca TechWe are seeking a motivated and experienced Customer Success Executive to join our team at Zeca Tech. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and maintain strong relationships with customers...
-
Customer Success Champion
3 weeks ago
Mumbai, Maharashtra, India Cisco Full timeAbout the RoleCisco's Customer Experience (CX) team is seeking a talented Customer Success Manager to join our exciting transformation. As a key player in this journey, you will focus on value creation for customers across our portfolio of products, software, and services.ResponsibilitiesDrive software utilization and value realization, leading to customer...
-
Customer Success Manager
1 month ago
Mumbai, Maharashtra, India Cisco Full timeAbout the RoleCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.As a Customer Success Manager, you will help customers improve the...
-
Customer Success Director
3 weeks ago
Mumbai, Maharashtra, India Twixor Full time**Customer Success Role Overview**Twixor is seeking a seasoned Customer Success professional with a background in B2B enterprise software SaaS to drive growth and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute).This customer success and growth role focuses on the global market, and contributes to the strategy...
-
Customer Success Specialist
4 weeks ago
Mumbai, Maharashtra, India SAP Full timeTaking Your Career to the Next LevelWe're seeking a talented individual to join our team as a Customer Success Specialist. In this role, you'll have the opportunity to develop a deep understanding of our cloud-based products and services, and work closely with customers to ensure their success.About the RoleAs a Customer Success Specialist, you'll be...
-
Customer Success Liaison
3 weeks ago
Mumbai, Maharashtra, India TalentSource International Full timeCustomer Success Associate RoleAbout the Role:We are seeking a highly motivated and goal-oriented Customer Success Associate to join our team at TalentSource International. As a key member of our commercial team, you will be responsible for reaching out to industry experts and onboarding them for client projects.Key Responsibilities:Conduct outbound outreach...
-
Head of Customer Success
4 weeks ago
Mumbai, Maharashtra, India Bonito Designs Full timeAbout Bonito Designs:Bonito Designs Pvt Ltd is a leading full home personalized interior designs brand in India, part of Lodha Ventures group of companies. The company has its business operations in Bangalore & Mumbai and plans to expand to other metro cities.The Company Culture:Bonito Designs has a conducive working environment and offers fast track growth...
-
Customer Success Director
4 weeks ago
Mumbai, Maharashtra, India Cisco Full timeTransform customer outcomes with CiscoAbout the Role:We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, your focus will be on value creation for customers across the whole portfolio of products, software, and services.Responsibilities:Drive software utilization and...
-
Customer Success Associate
1 month ago
Mumbai, Maharashtra, India TalentSource Full timeTalent Source connects talent with opportunity, providing a range of services including recruitment, training, and payroll management.The RoleAs a Customer Success Associate, you will develop our network of experts and work closely with clients to deliver successful partnerships.Key ResponsibilitiesConduct outbound outreach to engage industry experts and...
-
Mumbai, Maharashtra, India Zycus Full timeWe are seeking a seasoned Vice President of Professional Services/Implementation to lead our team and drive end-to-end SaaS product delivery, oversee project management, and ensure successful implementation of our Source to Pay solutions.Key Responsibilities:Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic...
-
Customer Success Manager
1 month ago
Mumbai, Maharashtra, India Jio Haptik Full timeUnlock Business Potential with HaptikHaptik, a leading Conversational AI company, is seeking a skilled Customer Success Manager to join our team. As a key member of our Customer Success Team, you will work closely with enterprise clients to help them achieve their business goals.Key Responsibilities:Manage client relationships and expectationsTrack bot...