C2B Inspections Team Lead
4 weeks ago
Cars24 is a leading global used vehicle e-commerce platform with a strong presence in India and expanding into new markets. Our mission is to transform the car-buying experience in Australia by providing a seamless, online platform for customers to search, purchase, and finance their vehicles.
We're looking for a skilled C2B Inspections Team Lead to join our team in Australia. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell, and promoting high-quality sales and customer service processes.
Key Responsibilities- Develop and implement plans to address customer needs and preferences
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply, and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
- Technical knowledge of cars is an added advantage
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field
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C2B Inspector Team Lead
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