C2B Inspections Team Lead

4 weeks ago


Gurgaon, Haryana, India Cars24 Full time
About Us

Cars24 is a leading global used vehicle e-commerce platform with a strong presence in India and expanding into new markets. Our mission is to transform the car-buying experience in Australia by providing a seamless, online platform for customers to search, purchase, and finance their vehicles.

We're looking for a skilled C2B Inspections Team Lead to join our team in Australia. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell, and promoting high-quality sales and customer service processes.

Key Responsibilities
  • Develop and implement plans to address customer needs and preferences
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply, and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors
Requirements and Skills
  • Technical knowledge of cars is an added advantage
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problem-solving attitude
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • BSc/BA in Business Administration or similar field


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