C2B Relationship Builder
4 weeks ago
About Us:
Cars24 is a leading e-commerce platform for used vehicles, with over $1 billion in sales. As the largest player in used vehicles in India, we're expanding our presence in Australia, the Middle East, and Southeast Asia.
We're transforming the car-buying experience in Australia, making it more efficient and enjoyable. Our mission is to deliver exceptional customer service and quality vehicles.
As a C2B Associate, you'll play a crucial role in building and preserving relationships with our customers. You'll work closely with sales and marketing teams to identify opportunities and develop strategies to outperform the competition.
Key Responsibilities:
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply, and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Requirements and Skills:
- Basic knowledge of cars is an added advantage
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field
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