C2B Business Development Associate

4 weeks ago


Gurgaon, Haryana, India Cars24 Full time

About Cars24:

We are a global used vehicle e-commerce platform with a strong presence in India and plans to expand to Australia, the Middle East, and Southeast Asia. Our mission is to transform the car buying experience for Australians.

As a C2B Associate, you will play a crucial role in building and preserving trusting relationships with our customers. Your primary goal will be to outperform our competition and maintain our company's positive image.

Key Responsibilities:

  • Understand customer needs and develop plans to address them.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Resolve customer complaints quickly and effectively.
  • Forward upselling and cross-selling opportunities to the sales team.
  • Promote high-quality sales, supply, and customer service processes.
  • Aim to preserve customers and renew contracts.
  • Approach potential customers to establish relationships.
  • Gain solid knowledge of competitors.

Requirements and Skills:

  • Technical knowledge of cars is an added advantage.
  • Knowledge of customer relationship management (CRM) practices.
  • Experience in sales or customer service is preferred.
  • Problem-solving attitude.
  • Excellent communication skills.
  • Aptitude for fostering positive relationships.
  • Teamwork and leadership skills.
  • Customer-oriented mindset.
  • BSc/BA in Business Administration or similar field.

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