
Night Shift Travel Coordinator
2 days ago
This role is ideal for individuals who possess exceptional organizational skills and a keen eye for detail. As a Night Shift Ticketing Executive, you will be responsible for managing ticketing operations during evening and night hours.
Key Responsibilities:
- Ticketing Operations:
- Book, cancel, reschedule, and manage domestic and international tickets.
- Handle amendments, refunds, and re-issuances as per client requirements.
- Monitor and resolve ticketing-related issues promptly.
- Customer Support:
- Provide customer service via calls, emails, and chats during the night shift.
- Assist clients with queries related to fares, routing, and policies.
- System Handling:
- Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.
- Ensure accurate data entry and booking processes.
- Coordination:
- Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.
- Update clients on travel schedules, changes, and airline policies.
- Reporting & Compliance:
- Maintain accurate transaction logs and prepare daily reports.
- Follow company policies and adhere to industry regulations.
Required Skills and Qualifications:
· Minimum 1–2 years of proven experience in airline ticketing or travel services.
· Proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage.
· Strong knowledge of fare rules, airline ticketing policies, and international routing.
· Excellent verbal and written communication skills in English.
· Ability to work independently and manage responsibilities in a night shift setup.
Benefits:
Flexible work-from-home arrangement on holidays and week-offs.
Opportunity to grow with a dynamic team in the luxury travel industry.
We are passionate about exploring the world and delivering exceptional travel services while ensuring best-in-class support for all our clients' business and personal travel needs.
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