Client Relationship Manager
4 weeks ago
Pacific Foods is a leading provider of organic spices, oils, and other specialty foods. We are seeking a highly skilled Client Relationship Manager to join our team.
The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience.
Job ResponsibilitiesWe are looking for an exceptional client-facing professional to manage our client relationships, ensuring timely delivery and high-quality services. Key responsibilities include:
- Serve as the primary point of contact for clients, addressing inquiries and concerns in a prompt and professional manner.
- Build and maintain strong client relationships to foster long-term partnerships and drive business growth.
- Understand client needs and provide tailored solutions to meet their requirements.
In addition, the successful candidate will be responsible for:
- Order and logistics coordination, including order placement, tracking, and ensuring timely delivery.
- Documentation and compliance, managing exports-related documentation and ensuring adherence to international food safety standards and regulatory requirements.
- Product knowledge, maintaining in-depth knowledge of Pacific Foods' product range and educating clients on specifications, private labeling options, and packaging details.
- Problem resolution, handling client complaints professionally and working towards timely resolutions.
- Feedback and reporting, collecting and reporting client feedback to improve services and products.
To succeed in this role, you will need:
- Bachelor's degree in Business Administration, International Trade, or a related field.
- 2+ years of experience in a client service role, preferably in the food or export industry.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM tools.
- Knowledge of international shipping and customs procedures.
Pacific Foods offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
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