Customer Experience Manager for Export Services

3 weeks ago

Ghaziabad, Uttar Pradesh, India Pacific Foods Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to join our export services team at Pacific Foods. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Job Responsibilities
  • Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
  • Bilateral relationships with clients to foster long-term partnerships based on trust and mutual understanding.
  • Understand client needs and provide tailored solutions to meet their requirements.
Order and Logistics Coordination
  • Assist clients with order placement, tracking, and ensuring timely delivery.
  • Coordinate with internal teams (e.g., production, logistics, and quality control) to meet client expectations.
  • Provide updates on shipment status, customs clearance, and delivery schedules.
Documentation and Compliance
  • Manage documentation related to exports, including invoices, bills of lading, certificates of origin, and product certifications.
  • Ensure compliance with international food safety standards and regulatory requirements for exporting to different countries.
Product and Industry Knowledge
  • Maintain in-depth knowledge of our product range (organic spices, oils, peanut butter, etc.) to assist clients effectively.
  • Educate clients on product specifications, private labeling options, and packaging details.
Problem Resolution
  • Handle client complaints with professionalism and work towards timely resolution.
  • Coordinate with suppliers and internal teams to resolve quality or delivery issues.
Feedback and Reporting
  • Collect and report client feedback to help improve services and products.
  • Prepare regular reports on client interactions, complaints, and satisfaction levels.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Business Administration, International Trade, or related fields.
  • 2+ years of experience in a client service role, preferably in the food or export industry.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM tools.
  • Knowledge of international shipping and customs procedures.

The ideal candidate will have a strong understanding of the food industry and relevant regulations, as well as excellent problem-solving and analytical skills. A salary range of $65,000 - $90,000 per annum, depending on location, is expected.

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