Customer Service Specialist for Affordable Housing Projects

1 week ago


Ghaziabad, Uttar Pradesh, India DIYA GREENCITY PRIVATE LIMITED Full time
Exciting Opportunity at DIYA GREENCITY PRIVATE LIMITED

We are seeking a highly motivated and customer-focused CRM Executive to join our team on a Full-Time basis for the Diya Greencity project in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India.

About the Project

Diya Greencity is an affordable housing project built under the Awas Bandhu policy of the U.P. Housing & Development Board. This project offers a unique opportunity to provide exceptional customer satisfaction in a large-scale housing project.

As a CRM Executive, you will play a crucial role in ensuring seamless customer support throughout the sales process.

Responsibilities
  • Handle customer inquiries and resolve issues efficiently
  • Maintain high levels of customer service by demonstrating empathy, professionalism, and a customer-centric approach
  • Collaborate with the sales team to provide seamless support
  • Utilize CRM software to track customer interactions and generate reports
  • Analyze customer data to identify patterns and trends
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
  • Contribute to the development and implementation of CRM processes and protocols
Qualifications
  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
  • Proficiency in using CRM software and tools
  • Analytical mindset with the ability to analyze customer data and generate insights
Salary and Benefits

Estimated salary: ₹ 10,00,000 - ₹ 15,00,000 per annum (depending on experience)

We offer a competitive salary package, including benefits such as health insurance, retirement plans, and opportunities for career growth and professional development.



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