Tech Support Specialist for OS Mgmt Consulting Services
1 week ago
We are seeking a highly skilled Tech Support Specialist to join our team at OS Mgmt Consulting Services in Kaushambi, Ghaziabad.
**Job Summary**
The successful candidate will be responsible for providing exceptional customer support and resolving technical issues related to software and hardware. The ideal candidate should have 1+ years of experience as a Customer Support Specialist and possess excellent communication and problem-solving skills.
Key Responsibilities:
- Experience as a Customer Support Specialist with strong knowledge of CRM systems
- Familiarity with the industry is a plus
- Research and identify solutions to software and hardware issues
- Ask targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions until theyve solved a technical issue
- Properly escalate unresolved issues to internal teams (e.g., software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements:
- 1+ years of experience as a Customer Support Specialist
- Excellent communication and problem-solving skills
- Strong knowledge of CRM systems and industry familiarity
- Ability to research and resolve technical issues
Benefits:
- Negotiable salary range as per experience
Contact Information:
Please share your updated resume ASAP.
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