Customer Service Representative
2 days ago
Diya Greencity Private Limited, a pioneering real estate developer, is seeking a highly motivated Customer Service Representative to join our team. Located in Raj Nagar Extension, Ghaziabad, India, we are committed to delivering exceptional customer experiences.
We offer a competitive salary of ₹35,000 - ₹50,000 per month, depending on experience and qualifications. This full-time position comes with opportunities for growth and professional development in the dynamic field of real estate.
Job Description:
This role involves handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. The ideal candidate will possess excellent verbal and written communication skills in English and Hindi, as well as strong interpersonal skills to build rapport with customers.
Responsibilities:
- Handle customer inquiries via phone, email, or in-person
- Provide prompt and accurate responses to customer queries
- Resolve customer complaints and issues in a professional and timely manner
- Collaborate with the sales team to provide seamless support throughout the sales process
- Analyze customer data to identify patterns and trends, and make recommendations for improvement
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience
- Proven experience in a customer service or CRM role, preferably in the real estate industry
- Excellent communication skills in English and Hindi
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
About Us:
Diya Greencity Private Limited is a leading real estate developer in India, known for its innovative and sustainable approach to housing projects. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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