Product Experience Manager

2 days ago


Ghaziabad, Uttar Pradesh, India The Sleep Company Full time

Imagine being part of a team that is redefining the world of sleep. As an Assistant Product Manager focused on End-User Experience, you'll play a key role in supporting our Product Manager in delivering exceptional customer experiences.

This role involves overseeing various aspects of customer research, design collaborations, marketing partnerships, analytics, and growth initiatives to drive customer satisfaction and loyalty.

Main Responsibilities:

  • Customer Research: Conduct and analyze market research to understand customer needs, preferences, and behaviors.
  • Design Collaboration: Work closely with design teams to ensure product designs align with customer expectations and brand guidelines.
  • Marketing Partnerships: Collaborate with marketing teams to develop effective marketing strategies and campaigns that drive customer engagement and acquisition.
  • Analytics and Growth: Analyze customer data to identify trends, opportunities, and areas for improvement. Develop growth strategies and tactics to enhance customer satisfaction and loyalty.
  • End-User Feedback Management: Gather and analyze customer feedback to inform product enhancements and improvements.
  • Project Management: Assist in managing projects related to end-user experience, ensuring they are completed on time and within budget.

Requirements:

  • Bachelor's Degree: In business, marketing, design, or a related field.
  • Experience: 1-3 years in product management, preferably with a focus on customer experience.
  • Skills: Strong understanding of user experience principles and design thinking. Excellent analytical and problem-solving skills. Effective communication and collaboration abilities. Passion for creating exceptional customer experiences.

Benefits:

  • Innovative Products: Opportunity to work on innovative products and contribute to customer-centric initiatives.
  • Mentorship: Mentorship and career development opportunities.
  • Supportive Environment: A collaborative and supportive work environment.

The estimated annual salary for this position is around $120,000-$180,000 depending on location and experience.



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