Luxury Training Professional

17 hours ago


Kolkata, West Bengal, India beBeeTrainer Full time ₹ 35,00,000 - ₹ 40,00,000

Our mission is to deliver exceptional customer experiences through luxury leather accessories. As a seasoned trainer, you will be responsible for designing and implementing a comprehensive learning strategy that aligns with our brand values.

About the Role
  • This position involves developing and executing a training strategy that meets business objectives.
  • You will identify training needs through performance metrics and collaborate with leadership to design customized programs.
  • Create a training roadmap for all levels of employees.
  • Work closely with key stakeholders to embed training in our organizational culture.
Key Responsibilities
  1. Training Strategy & Design:
  • Develop and implement e-learning solutions to enhance accessibility.
  • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, and bespoke service for high net worth individuals.
  • Design product knowledge sessions in collaboration with design/merchandising teams.
Program Development & Delivery:
  • Implement blended learning solutions to ensure consistency in brand training delivery across all locations.
  • Monitor the effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
  • Establish KPIs and reporting metrics for training impact.
Innovation & Continuous Improvement:
  • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.
  • Introduce new learning methodologies to enhance employee engagement.
Training Evaluation & Impact Assessment:
  • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value, repeat customer rate.
  • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
  • Benchmark training impact against industry best practices to ensure competitive advantage.

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