Luxury Hospitality Operations Manager

2 days ago

Kolkata, West Bengal, India beBeeHousekeeper Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

This role involves overseeing the upkeep and presentation of all properties, developing housekeeping procedures, conducting detailed snag lists, advising unit facility managers on process flows, and ensuring consistent brand compliance across locations.

The corporate housekeeper will act as a strategic partner to unit leadership, providing operational support, training, and performance evaluations to enhance member and guest experience.

Key Responsibilities:
  • Develop, implement, and standardise housekeeping policies, procedures, and checklists across all properties.
  • Conduct regular property audits, including detailed snag lists for all areas such as guest spaces, back-of-house, and public areas and ensure timely closure of pending items.
  • Advise and guide unit facility managers on best practices, process flows, resource allocation, and vendor management.
  • Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
  • Collaborate with engineering and operations teams to address maintenance issues identified during inspections.
Skills & Attributes:
  • Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
  • Strong eye for detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
  • Excellent leadership and coaching skills to influence and guide unit-level teams.
  • Proficiency in snag list creation and follow-up tracking tools.
  • Strong coordination skills across multiple properties, with the ability to prioritise tasks effectively.
Qualifications:
  • Bachelor's degree in hotel management or related field.
  • 8–12 years' experience in housekeeping leadership within luxury hospitality.
  • Multi-property or corporate-level experience preferred.

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