Senior Client Advocate

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 32,00,000
Job Overview

We are seeking a highly experienced customer success professional with a minimum of 8+ years of experience to join our team in Mumbai. The ideal candidate will be a customer-centric professional with a proven track record of building and maintaining strong client relationships. This role is crucial for ensuring customers not only adopt and use our solutions but also achieve their key business outcomes and success metrics.

Key Responsibilities
  • Customer Onboarding & Relationship Management:
    • Lead the customer onboarding process by providing comprehensive guidance and training to ensure a smooth initial implementation.
    • Develop and nurture strong, long-term relationships with customers, acting as their primary point of contact to understand their needs and challenges.
  • Adoption & Value Realization:
    • Drive product adoption and usage by identifying and promoting key features and functionalities that align with customer goals.
    • Conduct regular check-ins, provide updates, and share best practices to help customers maximize the value they derive from our solutions.
  • Customer Engagement & Advocacy:
    • Foster high levels of customer engagement and loyalty through regular communication, conducting Quarterly Business Reviews (QBRs), and being an active listener.
    • Represent customer needs and interests internally, collaborating with cross-functional teams to drive customer-centric initiatives.
  • Renewal & Upsell Strategy:
    • Collaborate closely with Sales teams to ensure a high rate of customer renewals.
    • Proactively identify and explore opportunities for upselling and cross-selling additional products and services.
  • Risk Mitigation & Reporting:
    • Monitor customer health and proactively identify potential risks to success or satisfaction.
    • Provide additional support, escalate issues as needed, and utilize data from a customer health dashboard to prepare regular reports for stakeholders.
  • Travel & Continuous Improvement:
    • Engage in frequent travel to meet with customers in person to accurately measure customer pulse and gather direct feedback.
    • Stay updated on industry trends and share best practices with the team to contribute to the continuous improvement of customer success processes.
    Required Skills & Qualifications
    • A minimum of 8+ years of proven experience in a Customer Success, Account Management, or a similar client-facing role.
    • Demonstrated ability to develop and maintain strong customer relationships and drive product adoption.
    • Experience with onboarding, QBRs, and managing the full customer lifecycle.
    • Excellent communication, negotiation, and problem-solving skills.
    • Proficiency in tracking and analyzing customer success metrics and utilizing CRM systems and customer success dashboards.

Additional Information: This role offers a unique opportunity to make a meaningful impact on customer success and drive business growth.

Preferred Qualifications: A bachelor's degree in Business Administration, Marketing, or a related field, and proficiency in Microsoft Office Suite and Google Workspace.

  • Senior Advocates

    1 week ago

    Mumbai, Maharashtra, India HP AND ASSOCIATES (Advocates & Solicitors) Full time

    Job DescriptionSenior and Jnior Advocate and Senior Legal Associate( If you interested send your update cv)Location: Kalwa, ThaneAbout Us =HP and Associates | Advocates and Solicitors is a leading law firm with offices located in Thane. The firm specializes in non-litigation services, particularly in the financial and NBFC sectors. With a strong foothold in...

  • Senior Advocate

    2 weeks ago

    Mumbai, Maharashtra, India beBeeLitigation Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Senior AdvocateWe are seeking a dedicated and skilled attorney to handle public interest litigations on a case-by-case basis.The ideal candidate will be committed to the public cause and possess strong legal skills, including effective argumentation and negotiation abilities. Experience in litigation, conflict resolution, and strategic planning is...

  • Client Advocate Specialist

    7 days ago

    Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Client Advocate Specialist">Key Responsibilities:Develop and nurture long-term relationships with banking customers to meet their financial needs.Understand customer goals and objectives, and recommend tailored banking products and services to support their success.Cross-promote loans, credit cards, deposits, and other banking products to enhance...

  • Advocate/ Lawyer

    2 weeks ago

    Mumbai, Maharashtra, India Memon & Co. ( Advocates and Associates) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMemon & Co. Advocates and Associates is a full-service law firm with offices in Mumbai, The firm practices in litigation and non-litigation matters, including contracts and commercial transactions, criminal proceedings, and registration procedures. Memon & Co. specializes in international intellectual property laws, dispute resolution,...

  • Senior Client Advocate

    2 weeks ago

    Mumbai, Maharashtra, India beBeeClient Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Client Success ProfessionalWe are a leading provider of client-centric solutions and services.As a Client Success Associate, you will play a critical role in delivering exceptional client experiences.Key ResponsibilitiesAct as the primary point of contact for clients, providing timely and expert guidance during business hours.Address client concerns and...

  • Senior Client Advocate

    2 weeks ago

    Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 28,00,000

    Job DescriptionWe are seeking a Client Relationship Associate to join our team. The ideal candidate will thrive in a fast-paced, client-first environment and be passionate about client servicing, financial operations, and supporting advisors.This role involves managing and strengthening relationships with existing clients, resolving queries, and keeping...

  • Senior Client Advocate

    2 weeks ago

    Mumbai, Maharashtra, India beBeeAccountGrowth Full time US$ 10,00,000 - US$ 14,50,000

    Account Growth StrategistWe seek an experienced Account Growth Strategist to build lasting relationships with clients and drive revenue growth by promoting our products.Key ResponsibilitiesIDentify potential clients, establish strong connections, and maintain existing accounts.Develop sales strategies to meet targets and increase revenue.Understand client...

  • Only 24h Left Advocate

    2 weeks ago

    Mumbai, Maharashtra, India AFHL Services Full time

    We are looking for Advocate - Experienced / Fresher, interested to make their career in Civil and Criminal litigation. Key Responsibilities: • Assist in legal research, drafting, and preparation of documents. • Represent clients in court proceedings and other legal matters. • Provide legal advice and support on a variety of cases. • Liaise with...

  • Client Advocate

    1 week ago

    Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 1,20,000 - ₹ 2,00,000

    Client Success SpecialistDrive client satisfaction through personalized support, fostering long-term relationships and ensuring a seamless experience from onboarding to resolution.Key Responsibilities:Engage with clients via phone calls, emails, or in-person meetings to address concerns and provide solutionsIdentify and resolve client issues related to...

  • Customer Service Advocate

    1 week ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 3,50,000 - ₹ 6,50,000

    Job Title: Customer Service Advocate Job Summary:We are seeking a highly motivated and customer-focused professional to provide exceptional service to our clients through various communication channels. Main Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Communicate effectively with customers through...