Client Advocate

2 days ago

Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 1,20,000 - ₹ 2,00,000

Client Success Specialist

Drive client satisfaction through personalized support, fostering long-term relationships and ensuring a seamless experience from onboarding to resolution.

Key Responsibilities:

  • Engage with clients via phone calls, emails, or in-person meetings to address concerns and provide solutions
  • Identify and resolve client issues related to company products, escalating complex cases when necessary
  • Maintain accurate client records and offer guidance to team members on best practices for client interactions
  • Organize training sessions to enhance client utilization of product features and benefits, promoting customer self-service capabilities
  • Verify client database entries to prevent billing discrepancies and ensure timely resolutions

Functional Area: Client Relations, Account Management, Customer Service

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