Senior Client Advocate

2 weeks ago

Mumbai, Maharashtra, India beBeeClient Full time ₹ 80,00,000 - ₹ 1,20,00,000
Client Success Professional

We are a leading provider of client-centric solutions and services.

As a Client Success Associate, you will play a critical role in delivering exceptional client experiences.

Key Responsibilities
  • Act as the primary point of contact for clients, providing timely and expert guidance during business hours.
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively engage with clients to ensure all their queries are addressed and take ownership of end-to-end client management.
  • Identify client needs and recommend suitable solutions, positioning our offerings as the best fit.
  • Convert client inquiries into sales opportunities, driving revenue growth and success.
  • Consistently meet or exceed individual and team performance goals.
  • Develop and nurture long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure seamless client management and support.
  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Stay informed about industry trends, client needs, and market developments to better serve clients.
  • Own Reporting and insights on client engagement, product performance, and market trends, as needed.
Qualifications
  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

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