Lead Guest Liaison

20 hours ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000
Customer Service Representative Job

The ideal candidate will provide exceptional customer service to guests, ensuring a seamless experience from initial inquiry through to post-stay follow-up. This role involves proactively communicating with guests via various channels, responding to queries, and addressing concerns in a timely and accurate manner.

Responsibilities:

  • Communicate with guests regarding hotel policies, amenities, local attractions, and other relevant information
  • Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details
  • Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue
  • Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty

Requirements:

  • Previous experience in hospitality, customer service, or a similar role is an asset
  • Strong written and verbal communication skills, with the ability to convey clear and professional information
  • Excellent interpersonal skills and the ability to build rapport with guests and team members
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy
  • Comfortable using various technology tools like email, chat systems, and reservation software
  • Ability to work independently and collaborate well with others in a team-oriented environment

Benefits:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package

  • Front Desk Liaison

    1 day ago


    Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 7,50,000

    Job Title: Front Desk LiaisonThe front desk liaison serves as the primary point of contact for students, visiting faculty, and guests at a prestigious educational institute.This role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure...


  • Thiruvananthapuram, Kerala, India beBeeHospitality Full time ₹ 40,00,000 - ₹ 80,00,000

    Guest Relations LiaisonOur hotel is seeking a highly skilled Guest Relations Liaison to deliver exceptional service and ensure guest satisfaction. This role requires strong communication skills, the ability to maintain a positive attitude in challenging situations, and a passion for delivering outstanding customer experiences.Key Responsibilities:Review...


  • Thiruvananthapuram, Kerala, India beBeeGuestRelations Full time ₹ 9,50,800 - ₹ 13,44,000

    Guest Relations Supervisor PositionWe are seeking a skilled and experienced Guest Relations Manager to lead our team in providing exceptional customer service and support to VIPs, VVIPs, and CIPs. The successful candidate will be responsible for managing day-to-day operations at the airport and ensuring a smooth and enjoyable experience for all...


  • Thiruvananthapuram, Kerala, India beBeeCoordinators Full time ₹ 4,00,000 - ₹ 8,00,000

    Guest Experience CoordinatorWe are seeking a skilled coordinator to provide exceptional guest experiences and efficient management of reservations for our leading short-term vacation rental company based in the US.


  • Thiruvananthapuram, Kerala, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 12,00,000

    Front Desk ManagerThe ideal candidate will lead the front desk operations of our hotel, ensuring a seamless and professional guest experience. This includes greeting and welcoming guests in a friendly manner, handling guest check-ins and check-outs efficiently, and addressing inquiries and concerns promptly.Responsibilities also include providing information...


  • Thiruvananthapuram, Kerala, India beBeeLiaison Full time ₹ 42,00,000 - ₹ 60,00,000

    Job Title: Business Liaison OfficerWe are seeking a highly skilled Business Liaison Officer to spearhead business development and client relations.Forge strong client connections by generating leads and driving business growth through effective outreach strategies.Manage both inbound and outbound communication, clearly explain company offerings, and maintain...


  • Thiruvananthapuram, Kerala, India beBeeGuest Full time ₹ 6,00,000 - ₹ 12,00,000

    We are seeking a Guest Relations Executive to join our team at The Chai Coffee Life. In this role, you will be responsible for building strong relationships with our guests and ensuring they have an exceptional experience.Key Responsibilities:Interact with guests at the cafe, responding to their needs and concernsTake feedback from guests and use it to...


  • Thiruvananthapuram, Kerala, India beBeeMultitasking Full time ₹ 36,00,000 - ₹ 90,00,000

    Job Title:Front Desk Officer cum Admin AssistantDescription:This position involves leading day-to-day operational matters. The role is the first point of contact for our organization, providing administrative support across the company. You will welcome guests and greet people who visit the office. This includes coordinating front-desk activities, such as...


  • Thiruvananthapuram, Kerala, India beBeeOperations Full time ₹ 15,36,000 - ₹ 18,24,000

    Hotel Operations ManagerWe are seeking a seasoned and accomplished Hotel Operations Manager to oversee the day-to-day operations of our upscale hotel. The ideal candidate will be a hospitality professional with proven experience in managing premium hotel properties.This leadership role demands strategic acumen, operational excellence, and effective liaison...

  • AI Innovation Lead

    4 days ago


    Thiruvananthapuram, Kerala, India beBeeAIENGINEER Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior AI R&D ProfessionalWe are seeking a seasoned senior AI R&D professional to lead our team in developing innovative AI solutions to real-world problems.About the Role:This position involves designing functional and process designs, prototyping, testing, training, and defining support procedures for AI-powered systems.Key Responsibilities:Collaborate...