Director of Hotel Excellence

2 days ago

Thiruvananthapuram, Kerala, India beBeeOperations Full time ₹ 15,36,000 - ₹ 18,24,000
Hotel Operations Manager

We are seeking a seasoned and accomplished Hotel Operations Manager to oversee the day-to-day operations of our upscale hotel. The ideal candidate will be a hospitality professional with proven experience in managing premium hotel properties.

This leadership role demands strategic acumen, operational excellence, and effective liaison with government authorities and regulatory bodies. The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities:

  • Strategic & Operational Leadership - Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
  • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
  • Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.

Financial Oversight

  • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
  • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.

Guest Experience & Brand Management

  • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
  • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.

Human Resource Management

  • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
  • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
  • Implement performance management systems and ensure employee engagement and retention.

Candidate Profile

The ideal candidate will have:

  • A Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.
  • Minimum 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.
  • Prior involvement in the opening of a hotel or large-scale hospitality project is highly preferred.

Skillset

  • Strong leadership, organizational, and decision-making capabilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Commercially astute with sound understanding of budgeting, forecasting, and revenue management.
  • High degree of integrity, professionalism, and cultural sensitivity.
  • Proficient in hospitality technology platforms (PMS, POS, CRM, etc.).
  • Fluency in English is mandatory; knowledge of local/regional languages is an asset.

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